TelePacific Talks | September 2013
Business Leaders Want to Use More Social Collaboration Tools Like SharePoint
When considering the capabilities have been widely available for only a handful of years, the usage of social networking tools at the enterprise level is nothing short of stunning. Less than a year and half since Facebook went public, more than three-quarters of business and IT leaders at firms with more than 1,000 employees say their companies are currently using social networking technologies, according to a recent survey by global research firm Vanson Bourne. Among just the IT decision-makers surveyed, 87 percent report using the tools for work-related collaboration. The vast majority of enterprise adopters are primarily utilizing social platforms of the consumer and "free" varieties.
Companies collaborate using Facebook (74 percent) at nearly twice the rate of Microsoft SharePoint (39 percent) and four times that of IBM Open Connections (17 percent), found the survey. The most widely used social technology for collaboration after Facebook? Twitter at 51 percent.
However, we are seeing a reverse in adoption rates, as this viral spread of social collaboration in the enterprise is creating awareness for the functions and benefits that consumer services don't provide. In turn, it also has led to an as-yet-unmet desire to fully adopt and leverage social technologies for collaboration at work, suggest the findings. Read more
7 Reasons Why Virtualization Is Taking So Long
Enterprise virtualization deployments are lagging behind predictions for seven reasons, according to Mary Shacklett with TechRepublic.
1. Disappointing ROI
Despite these challenges, Shacklett stresses that virtualization is a key foundational piece and driver for the future evolution of the data center and for the ascent to the cloud, "which is where IT is going." Some organizations will attain virtualization faster than others, but none will be without it, she argues.
TelePacific Certifies Zultys IP Phone systems
TelePacific has certified Zulty's award-winning all-in-one IP phone systems, making them interoperable with award-winning SmartVoice dynamic SIP trunking solutions. TelePacific's SmartVoice SIP technology dynamically adjusts between voice and data as employee calling patterns fluctuate and provides businesses with a host of powerful features delivered over TelePacific's private IP network to deliver secure, guaranteed performance.
Some 15 percent of business callers hang up after waiting 40 seconds and that percentage stays true regardless of company size, according to a recent analysis by Ifbyphone.
That's a significant benchmark and has serious implications for agents as well as service providers because those hang-ups often translate to lost sales and bad customer support experiences. How does your company stack up? Does a live person answer inbound calls? Are a significant percentage of calls being sent to voicemail? How about your carrier partners?
TelePacific polls 2,000 customers monthly through a third-party survey company and senior managers — including President and CEO Dick Jalkut – constantly review the results as well as other weekly internal performance records.
With this attention to detail, rest assured that we are doing everything we can to provide you and your clients with the best possible experience. And the numbers bear that out: TelePacific consistently scores high marks for customer service. Over 95 percent of all calls into customer care are answered in 30 seconds or less, and 93 percent of calls into the department are resolved on the first call.
Not long ago, people who wanted to sell online needed a sophisticated e-commerce site with analytics, a robust hosting facility, and web professionals to create, design and market. Today, all creative entrepreneurs need to connect with customers are a couple of free accounts available on some of the major online channels and enough secure, reliable bandwidth to carry their business transactions.
As blogger Jason Kottke recently reported, people in Kuwait are selling all kinds of stuff on Instagram, using the service as a visually oriented storefront instead of using a website or eBay. Indeed, Kuwait's Instagram economy is thriving, with teenagers to grandmothers slapping price tags on all kinds of things, taking pictures, and selling them through the photo-sharing online social network.
Some examples: Manga Box is an Instagram storefront selling manga. Sondos Makeup advertises makeup services. Sheeps_sell sells sheep, and Store and More is an account selling women's fashion items. The entrepreneurs behind these efforts leverage free technology like WhatsApp, PayPal and Square to make the business infrastructure as simple as possible.
Is this the digital equivalent of a garage sale, or the next generation of business? Read more
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