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2-Way Nationwide Calling

TelePacific Talks | August 2012

Vendor August archive version Up To Date | August 2012
August 2012

SmartVoice Now Has 2-Way Nationwide Calling

SmartVoice SIP, PRI and Business Line services now are available nationwide. The expanded reach is made possible with our release of physical 2-way Nationwide Telephone Numbers (NTNs) and National SmartVoice to customer locations outside the TelePacific footprint.

The new Physical 2-way NTN release gives customers the ability to support their remote offices across the contiguous United States with local numbers that include 911 service. Customers with multiple offices interconnected through an MPLS VPN also can deploy Physical 2-way NTN service to all of their locations over the MPLS network. In fact, National SmartVoice supports single, double and triple play (SmartVoice, Internet and 1Net MPLS) options in the lower 48 states.

This means that customers with satellite offices and employees outside of the TelePacific footprint now have the ability to consolidate all of their telecommunications services with TelePacific and be billed for them on a single invoice. As long as your client has an anchor location in California or Nevada, now you can refer TelePacific as a national one-stop shop and earn commissions on larger multi-location deals.

If you have any questions or would like more information about our Physical 2-way NTN release and Nationwide SmartVoice, please contact your TelePacific representative.

SIP Deployments Saving Businesses 33 Percent

Nearly one in three business enterprises have deployed Session Initiation Protocol (SIP) Trunking and benefited from an average cost savings of approximately 33 percent, according to the "2012 SIP Trunking State-of-the-Market Report," a newly published study conducted by the Editorial and Analyst Division of Webtorials.

The top two drivers for implementing SIP Trunks relate to direct cost savings, but the ability to "add new SIP-based features such as presence or unified communications (UC)" was a strong driver for half of the respondents. Some 68 percent of participants indicated their decisions were driven "mostly by cost savings" or "about equally" by cost and capabilities. VoIP (89 percent), UC (69 percent) and video conferencing (65 percent) were listed as the most important types of media to be controlled via SIP.

The primary inhibitor of SIP Trunking among "non-implementers" was that services were not available at all of their network locations. The recent release of our physical 2-way NTNs and nationwide SmartVoice SIP capability solves that issue for customers headquartered in California and Nevada.

CTSC Restructured to Enhance
Reliability and Repair Experience

TelePacific's Customer Technical Support Center (CTSC) has been restructured and renamed the Reliability and Repair Operations Center (RROC). The department's name change is the culmination of a series of initiatives to drive service excellence and deliver the highest possible levels of service and support to our growing number of customers.

Job descriptions and responsibilities for customer service representatives, technicians and management have been realigned. Enhancements have been made to our operations and technical support training programs. Performance expectations and metrics have been made even more demanding. Indeed, the entire department has been reorganized for the singular purpose of providing an excellent the customer experience.

We have made these substantial changes because we want you and your clients to be delighted with the reliability of our products and services and, when necessary, with the repair experience.

More Businesses Deploying EoC

With Ethernet over Copper (EoC) deployed in more than 220 of our local serving offices, current and new customers are increasingly turning to the solution instead of T1s.

EoC products are up to 15 percent less expensive, faster to deploy, easier to scale and just as reliable but more resilient than T1 circuits because TelePacific always provisions a spare copper pair for redundancy and incremental scalability. Depending on the distance from the customer's site to a TelePacific LSO (local serving office), that additional loop offers up to 5 Mbps of spare capacity that can be activated near immediately. Also, if a customer requires more than 5 Mbps of increased bandwidth, the provisioning intervals for EoC are shorter than T1s.

With a T1 or circuit or bonded T1 circuits, if any part of the copper loop fails, the service fails. That's not the case with EoC because our equipment can retrain the other available loop(s) and maintain bandwidth. This is as key advantage in markets with inclement weather. In Southern California, for example, the moisture from heavy rains frequently damages copper pair(s) and causes T1 outages while EoC preserves connectivity. In addition, TelePacific provisions the loops on separate cards in the LSO so a card failure will not completely cut service.

EoC can be deployed quickly and affordably, and we are currently offering promotions that can save customers considerable sums of money with two year and three-year terms. If you would like to learn more about these offerings and their availability in certain markets, simply contact your TelePacific representative.


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