TelePacific Newsletters

TelePacific Monthly

Fraud Protection

TelePacific Talks | April 2010

Protect Your Customers From Fraud Telepacific

People and companies are still experiencing hack attacks, otherwise known as a security breach of an internal system. On one hand, it's surprising, given the prevalence of security software available and the increased level of knowledge about the risks...on the other hand, it shows how criminals are becoming ever - more sophisticated (and won’t stop doing what works for them).

Nearly any system that is Internet - enabled can be hacked — and that includes PBXs, which small - and medium - sized businesses may be surprised to learn. Surprise seems to be a big factor in fraud and hacking...and TelePacific wants to help you eliminate some of the confusion and surprise for your customers.

For instance, the good old-fashioned con (also known as swindling, bamboozling or even social engineering) is frequently used as a hacking technique. A caller will dial the main phone number at an organization and perpetrate any number of frauds:

  • Posing as a phone company tech needing to check the line and making long - distance calls
  • Asking for extension 900, which connects the caller to an international operator
  • Using a convincing cover story to get the person who answered the phone to connect them to voicemail, where they have pre - recorded a message to allow them to make long - distance calls

You (and your customers) may think it won’t happen to you, but phone fraud is happening to a large number of organizations each year. Fortunately, there are some easy things you can do to help protect your customers (and your own company).

For starters, check out the Fraud Protection guidelines posted on, a new site with all the information TelePacific customers need in one place. These guidelines offer specific tips to protect against fraud, like changing voicemail passwords regularly and physically securing the space where phone systems are located, and recommend actions vendors can take to help their customers. For instance, if a PBX does not need to be Internet - enabled, disable Internet access (sounds simple but Internet - enablement may be the default setting). There are many things a PBX vendor can do — and only a PBX vendor can do — to reduce the chances of fraud. Perhaps you can offer a security audit to your customers, which provides a value - add to them (and perhaps added revenue for you).

This may also be a good time for you to revisit and update your fraud prevention guidelines, or to establish guidelines if you don't already have them. Guidelines can help protect both you and your customers. Give it some thought now so that if fraud does happen, you know how to handle the situation. Feel free to contact us if you’d like some additional tips or resources, or check out our recent blog on phone fraud.

Be safe out there!



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