TelePacific Talks | April 2012
Demand for Ethernet Services Climbing
Enterprise and business user spending on carrier Ethernet services, by several estimates, is in the process of doubling.
In the U.S., a firm's ability to buy Ethernet services more than doubled between 2005 and 2011, according to Vertical Systems Group. Separately, Insight Research predicts that businesses and consumers will spend $44 billion on carrier Ethernet services by 2016. Infonetics Research projects end user spending on these services will double to $49 billion between 2010 and 2015. Read more.
Cloud-based Unified Communications as a Service could displace "collaboration" as the term for unified communications in what appears to be a rebranding effort by some industry vendors and evangelists. Of course, every time tech vendors do this, it raises questions about whether the new buzzwords are mostly an attempt to refresh and re-spin the argument for older products that haven't received the traction vendors and supporters would like to see, according to tech blogger Gary Kim. Read more.
SmartVoice LAND-AIR Bundle
We now offer a LAND-AIR bundle that combines SmartVoice SIP services with Fixed Wireless to deliver voice and Internet access over physically diverse transport networks. This bundle offers pricing up to 19 percent lower than standard Tier 2 SmartVoice pricing when customers require 5Mbps of Internet bandwidth. The highlights:
It's worth noting that our SmartVoice SIP product recently was awarded the 2011 INTERNET TELEPHONY Product of the Year for the second consecutive year.
NEC UNIVERGE sv8100 Certified
Our engineering team has completed the SIP certification process for the NEC UNIVERGE SV8100. This IP PBX can now be used with our SmartVoice SIP network connection service. We're excited to add this system to our growing list of certified IP PBX systems because it is very popular. Below is a list of the systems currently certified for our SmartVoice SIP Service:
Please contact your TelePacific representative for support with any SmartVoice SIP Network Connection opportunity.
Blaisdell Named VP of Customer Satisfaction
Industry veteran Sandy Blaisdell has been named Vice President of Customer Satisfaction and Reliability to oversee customer service in the repair processes throughout our expanding service footprint. A former executive with NTT/Verio, Digex and PSINet, Blaisdell has leadership experience in network operations, product implementation and installation, process engineering, customer service, retention and customer advocacy.
In her new role at TelePacific, Blaisdell will lead the technical support teams to drive excellence for all touch points with customers including service, repairs, and customer interaction. "One of the many things that appealed to me about TelePacific was its commitment to high levels of customer service," says Blaisdell. "This announcement is a continuation of that strategy and attests to the company's priority to provide reliable service and business continuity for its customers."
Blaisdell's objective at TelePacific is to identify and resolve problems before customers experience them. However, "if a customer has a service issue, we intend to correct it quickly and make the whole repair experience a positive one," she adds.
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