Vendor Newsletters | July 2012
This fall, TelePacific is launching a cloud-based hosted PBX solution that offers the functionality and features of an expensive traditional PBX while simplifying phone administration and reducing upfront and ongoing equipment expenditures.
The new hosted solution, delivered as a managed service via the Internet, offers an automated receptionist and features such as control key, dial by extension, eFax, voicemail to email translation and call forwarding to up to five other devices. In addition, on-the-go customers can use their mobile phones to make and receive calls just like they would from their desk phone.
Mobile Device Lineup
TelePacific has added several new mobile phones and complementary usage plans for businesses with mobile workforces that need to stay connected and productive while on the go.
New to our mobile portfolio are three Android smartphones: the Motorola CITRUS with digital QWERTY keyboard; the LG Ally, a large screen slider featuring Google Mobile services and Microsoft Outlook support; and the Kyocera Milano, an Android 2.3 Gingerbread slider featuring Google Mobile services and mobile hot-spot support. In addition, we have added two new feature phones: the Kyocera Torino, a user-friendly, BlackBerry-style phone with a full QWERTY keyboard and voice dialing; and the Kyocera Luno, a lightweight VGA flip phone with dual displays and a WAP 2.0 browser. Read more
Customer Support Restructured to
TelePacific's Customer Technical Support Center (CTSC) has been restructured and renamed the Reliability and Repair Operations Center (RROC). The department's name change is the culmination of a series of initiatives to drive excellence and deliver the highest possible levels of service and support to our growing number of customers.
Job descriptions and responsibilities for service representatives, technicians and management have been realigned. Enhancements have been made to our operations and technical support training programs. Performance expectations and metrics have been made even more demanding. Indeed, the entire department has been optimized for the singular purpose of providing excellent customer service.
We have made these substantial changes because we want you to be delighted with the reliability of our products and services and, when necessary, with the repair experience. Exemplary service is our goal and we are committed to working as hard as we can to be your telecommunications provider of choice. To reach an RROC technician 24x7, please call 877-487-8349. Additionally, a support escalation list is available on insidetelepacific.com.
Aggressive New Pricing and
TelePacific's popular colocation portfolio now offers lower cabinet and power pricing for full, half and one third cabinets, and installation charges have been reduced by 50 percent. In addition, through TelePacific's Leasing Program, customers can now finance datacenter hardware such as servers and network equipment and gradually pay it off with their monthly invoice for colocation space, power, bandwidth and other TelePacific services.
TelePacific operates four SSAE 16 certified, geographically diverse datacenter facilities in Santa Ana, San Jose and Sacramento, Calif., and Las Vegas. All of these facilities provide secure, protected and controlled environments to house customer servers and offer a wide range of power and bandwidth options up to GigE or fiber. Customers also have access to high-capacity Internet or private MPLS bandwidth directly into TelePacific's IP network.
For more information about our colocation promotions, please contact your TelePacific representative or your local sales office.
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