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Countdown to 2011

Vendor Newsletters | October 2010

TelePacific Talks: Countdown to 2011 TelePacific Talks | SWOT with TelePacific

The leaves are starting to turn. The days are shorter and the nights a bit cooler. Baseball playoffs are underway, football season has given Monday nights a purpose and it’s beginning to feel like fall. Fall always seems to be a busy time of year. Vacations are over, the school year is in full swing, companies are making that fourth quarter push, elections are fast approaching, the holidays are right around the corner and you’ve got to figure out what to wear to this year’s Halloween Party!

With so much going on, it’s often difficult to pause and think about future. Sure you’re probably already thinking about holiday travel plans. And you may have already decided how you are going to vote. (You are going to vote, right?) But it’s easy to get caught up with here-and-now activities and suddenly a time tornado has touched down, the days have flown by and Auntie Em, it’s not 2010 anymore.

Yes, we know it’s only October, but take a moment to think about what 2011 has in store for you. What are you going to need to meet your business goals? More bandwidth? Security solutions? Mobile access? More voice and data minutes or options? Business continuity planning?

It’s also a good time to think about what is going on in your industry and what changes are coming in 2011. On January 1st 2011, a myriad of new state and federal laws and industry regulations will take effect. They won’t all impact your industry or business, but they are likely to influence almost every industry and sector of business. For example, in 2010, California enacted a partial ban on trans fats in restaurants. Another 2010 regulation declared that all new and replacement faucets and sink fixtures must contain less than one-quarter percent of lead. While these specific laws might not have affected your business, they certainly impacted many others.

Since the next few months are sure to be busy with the holidays right around the corner, it’s a good idea to start thinking now about the laws and regulations that take effect January 1. It's important to be aware of the regulations that might impact you so can plan appropriately and ensure you are in compliance with new laws before the New Year rolls around.

We know you don’t have a lot of time, so here are some quick tips on how you can stay current on industry changes and new regulations:

  • Subscribe to email newsletters or RSS feeds from industry organizations and regulators
  • Call or email your elected officials’ local offices. They have constituent support staff who are well versed in the latest regulations and can help you find what you need
  • Set up Google alerts on industry terms so information comes straight to you; you don’t have hunt it down
  • Listen to news radio during your commute
  • Ask people you know—talk with clients, coworkers, family members and friends to learn what they know

As you become aware of the impacts new regulations might have on you and your business this upcoming year, you might be unsure what you need to do to comply. Don’t wait until you’re throwing confetti and singing Auld Lang Syne to find out! Ask for help and take advantage of the knowledge your vendors have to make sure you’re set for 2011. For instance, call your TelePacific contact. He or she can help you find New Year’s solutions that meet new requirements and your business needs.

Now go enjoy that fall weather and all the fun fall brings!

Time Saver: OneCentral Portal

You probably already know that OneCentral Portal (OCP) can help you save time by providing account management tools and functions in one convenient, secure place you can access from any computer with an Internet connection. What you might not know is that OCP now offers online Trouble Ticket management.

You can now submit your technical or billing questions through an easy-to-use Trouble Ticket system on OCP. Once you’ve submitted your request, you can view your ticket status and get problems resolved and questions answered quickly. The Trouble Ticket system also integrates call-in questions so you can view your complete customer care history in one place. How’s that for efficient?! Give it a try, and let us know what you think.

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